*Note , You won't have a problem with a Good adjustor. Please listen to what they need first.Your claim will move much faster and You will do MUCH better if you don't annoy them. If they are difficult or slow and won't call you back, you will have to go to their supervisor. Please don't "fib" or exaggerate the facts.(document dates ,times and requests,(yours and theirs) or You'll end up being ineffective, non productive and STRESSED OUT. Adjustors are doing as they are instructed (or allowed) and want to Keep their jobs or get a raise the  same as you and I. However....

When it comes to where to get your vehicle repaired
Don't get "Steered" Pushed or Intimidated into unnecessary debt by your insurance company or the other parties insurance company. Don't make any decision or commitments. Get their estimate or their "chosen" shops estimate  and call us. Try to never go to their in house "drive in" claims center. Those guys are way over scheduled and don't have the time to write a complete estimate. Some company's write a cursory sheet and assume or hope you won't get the repairs if your car is driveable. If you don't want repairs then go to their in house drive in.
It will save you time and them money and that is fair! Outside or field appraisers
have a little more time and can schedule to see your vehicle at home,work or the shop.You'll get a better estimate because quite frankly, supplements suck! It's a huge time and money waster for EVERYONE involved!(except rental companies)
If it's their chosen shop ,get at least 3 choices around where you work or live.
Again, don't make a commitment while there. Call us or fax the estimate.
Did you know some insurance companies have ownership in some shops? Makes you wonder who the "customer" really is.  L.G. Collision  does not participate in many of the repair networks because we give the concessions, discounts and Savings in their contracts to You. We believe we  have a responsibility to the vehicle owner and your chosen partner of insurance carrier. The reason insurance companies use these different word tracks is that the state does not allow insurance companies to direct or "Steer" or Scare customers to a particular shop(or they are not supposed to), so they have come up with the following word tracks to intimidate You into thinking you have to do what the insurance company says or they will not pay the claim. Some companies also have bonus programs for employees that steer claims to their choice, so if they "Push" they don't have Your best interest in mind. It's ALWAYS about the money  (they may be attempting to hit a bonus quota) or a particular adjustor may be getting Kickbacks. It is ok for them to want to save money, Just like all of us but....

These are often heard phrases from Insurance Companies when you want to bring your vehicle to any shop that is not on their "List",

Don't be manipulated by the word tracks /Sales Tool.

1. "If you use that shop you will have to pay for your rental out of pocket"
   This is not true, We will help you! but ,some insurance companies may try to force you into a rental reimbursement,(check your policy) which means they will have you pay with a credit card and then reimburse you, or offer to send a check for x amount of rental days(which claimants may refuse to do) . Most companies have direct bill agreements with rental companies, but they may not always disclose that. Just ask!. Good adjustors get files closed and don't enjoy arguing or causing delays. (Note) Rentals are a gift if you're the claimant. There are currently no laws requiring them to provide one. It's just good claims management & file control. If you are the Insured, we highly recommend you carry rental coverage that gets you in the kind of replacement vehicle you think you need in case of a loss!.
2. It's Very Cheap!.. No rental is the NUMBER ONE cause of STRESS in repair situations!!!  If you need one call us. If we are the cause of the delay we will pay for your extended rental time.
3. "They charge more than the prevailing rate and you will have to pay the difference in repair cost "
4. We don't have this problem. It's included for educational purposes.
   There are very few cases where we have charged a customer the difference between what the actual cost were and what the insurance company was willing to pay.  The laws states that the insurance company will pay the cost of repairs and case law has already determined that labor rate differences of $2-$4 an hour is reasonable and competitive in any given market.
   
5. "Claims take longer to settle if you use them"
   Well, we do look after everything for you, including making rental car arrangements and dealing with the appraiser. The only thing that takes longer is they are sometimes slow to respond and they do not pay us as quickly as they pay their preferred providers. We are determined and commited to
6. complying with the same expectations and standards they have for their chosen shops

These are just a few of the word(sales) tracks used to manipulate the customer into using a specific repair facility. Be careful it's your vehicle, your investment, you have the right to make the choice on who repairs your vehicle.

We would be more than happy to assist you in the claims process. The truth is we work with about every company out there, more importantly we do not lose sight of who the customer is. Have They?.  We realize the investment that you have in your vehicle, and we want to make sure the value of your investment is not diminished through poor quality visible repairs.

Bottom line is the Best insurance companies write great estimates with the intent of repairing your car correctly. They have Great Appraisers that know how to get your car fixed right in almost any shop and Adjustors that will never try to "STEER" or SCARE you!  It's ok if they "recommend" 3-5 shops in your zip code but, If you get the exception, don't panic, hang up & call us so we can help. 60+ years of combined Expertise on both sides gets you the Right answer If you choose us or not.

If not, we Will  happily direct you to the best of their Local Az auto body collision repair Shops in Phoenix, Glendale az,Peoria, Suncity,Surprise,Avondale,El Mirage,Mesa,Tempe
Scottsdale


L.G Collision

Auto Collision Works
Schertz, TX 78154